Shipping and Returns

For any questions or issues with your order, please contact us by email: serviceclient@meschaussettesrouges.com or via our contact form. We will respond as soon as possible.

Shipping

Your order will be shipped within 2 business days after receipt of the order.

Delivery fees

Delivery times depend on your destination:

• France: 2 to 4 business days
• Europe: 4 to 10 business days
• Rest of the world: approximately 10 business days

These delivery times may vary depending on the carrier. In the event of a delay, please  contact us.

• To avoid loss and delays in certain countries, DHL may be mandatory (e.g. Spain).
• DHL may apply additional charges depending on the area.

Customs duties

Some countries apply customs duties above certain thresholds:

• United Kingdom: from £135
• United States: from USD $1. For deliveries to the United States, customs duties apply from USD 1. All fees are paid at checkout, with no additional charges.
• Switzerland: from CHF 40
• Canada: from CAD $20

Important

• This list is not exhaustive, and customers are encouraged to check the customs duties for their country.
• If you choose DHL delivery to one of these countries, please note that this carrier applies customs clearance fees in addition to customs duties and delivery payment.

In-store collection

Collection available at: 9 rue César Franck, 75015 Paris

The delivery method is selected after you validate your basket on the website; simply select the "Collection" option. You will then receive a collection confirmation email within 2 working days.

If you have any questions, please do not hesitate to contact us (serviceclient@meschaussettesrouges.com).

Returns

• Once you have received your order, you have 14 days to return the socks to us for an exchange and 7 days for a refund.
• Pairs must not have been opened or tried on. The cardboard sleeve must not be removed.
• For hygiene reasons, underwear cannot be returned.
• Download the return form in French version or English version for all postal returns. This form can be printed or completed directly online and emailed to serviceclient@meschaussettesrouges.com.

Returns can be made:

• directly to our Paris shop
• by post at your expense to the shop address - please contact us if this is an error on our part.
  For postal returns, please print the Return & Exchange Form French version or English version, and include it in the parcel or email it to us at serviceclient@meschaussettesrouges.com.

In all cases, please notify us by email before returning the socks to us. You can use the contact form.

Several very different reasons may lead you to return the socks you ordered from Mes Chaussettes Rouges. To help organize the return of your socks, here are a few details:  

1/ Quality issue : Socks undergo four independent checks after manufacture. However, as certain operations, such as linking, are still carried out stitch by stitch, a defect may occur. In this case, after notifying us, you may return them to the return address below.

2/ Sizing issue : Sock sizing surprises many of our customers, who are confused by Italian sock sizes. Although they are similar, sock sizes differ from British and American shoe sizes.

Furthermore, new socks often look larger than those most commonly found in stores:

• This is because they are not elastic around the foot, only at the top of the leg (shin) for support. 
• This is because new socks are ironed, so the fibres are stretched and appear larger than they actually are. The actual size of the socks becomes apparent after the first wash.

3/ Shipping error : If we made an error in preparing your order, we will of course arrange an exchange.

4/ Withdrawal : As provided for by the Chatel law, customers have 7 days to withdraw. No justification is required. However, we would be very pleased to know your reasons.

For any return, send an email to serviceclient@meschaussettesrouges.com. We remain available to answer any questions regarding your purchases.

Returns should be sent to the following address:

Mes Chaussettes Rouges
9 rue César Franck
75015 Paris
France

Download the Return and Exchange Form for postal returns, to be sent in the return envelope or by email to serviceclient@meschaussettesrouges.com.

• FR Version
• EN Version