The sending of your order is done within 2 sworking days after receipt of the order.
It is also possible to come to collect your order in our shop (9 rue César Franck, 75015 Paris). For that, do not hesitate to contact us.
|France||3€. Free from 45€||6€. Offert pour toute commande supérieure à 150€||Not available|
|European Union||4€. Free from 200€||Not available||Around 13€. Available for any order higher than 400€|
|Rest of the world & Switzerland||7€. Free from 250€||Not available||Around 20€. Available for any order higher than 450€|
Once you receive the order, you will have 30 days to return the socks if that were not convenient. The pairs must not have been opened and tested. The label must not be removed.
*For some countries where standard post is not reliable from our experience, we only offer shipping with DHL to avoid losses and disapppointments. Thank you for your understanding
Once you receive the order, you will have 30 days to return the socks if that were not convenient. The pairs must not have been opened and tried. The rider must not be removed.
In all situations, please inform us by email before returning socks. You can use the contact form.
In order to organize the return of the socks, here are some details:
1 / Quality problem: The socks are subject to four independent controls after their manufacture. However, some operations, such as remeshing, still being done by hand, a defect can occur. In this case, after we have reported it, you can send it back to the return address below.
2 / Size problem: The size of the socks surprises many of our customers, confused by the sizes of Italian socks. Although they are close, socks sizes differ however sizes of English and American shoes. Moreover, new socks are larger than those that are found most frequently in the trade because they are not elastic at the foot, simply to maintain, at the top of the stem (shin).
3 / Error sending: If we made a mistake in the preparation of your order, we will proceed to an exchange.
4 / Retraction: As provided by the Chatel law, the customer has 7 days to retract. No justification is necessary. However, we would be very happy to know your motivations.
For any return, send an email to firstname.lastname@example.org
Returns are made to the following address:
Mes Chaussettes Rouges
9 rue César Franck
We remain at your disposal for any questions regarding purchases on our online store of luxury socks.